Local installation offers several benefits over those service-based solutions. For example, Remote Support is an application that can be installed internally on a network server or PC, not a monthly service like gotomypc or logmein. Although the concept of remote control and administration is nothing new, DameWare puts a new spin on those elemental tasks. SolarWinds positions DameWare Remote Support as a toolbox for network managers and helpdesk personnel to support desktops, servers, and endpoints remotely. Austin, Texas-based DameWare aims to provide the next best thing to being there with DameWare Remote Support, an application that combines remote administration and remote control in a single console. But being there is rarely possible for those charged with keeping enterprise networks humming along effectively. There’s nothing like being there, especially when it comes to troubleshooting thorny desktop and PC issues.
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